Terms & Conditions

Last Updated: July 2025

Welcome to Showbiz Promotions, an online entertainment promotion services marketplace connecting buyers (artists, brands, creators) with promoters (sellers) who offer services such as playlist pitching, radio placement, influencer marketing, and more. These Terms and Conditions (the "Terms") govern your access to and use of the Showbiz Promotions website, mobile applications, and services (collectively, the "Platform"). By accessing or using the Platform, creating an account, or by clicking to agree to these Terms when prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (incorporated herein by reference). If you do not agree with these Terms or the Privacy Policy, you must not use the Platform.

Eligibility: This Platform is offered and available only to persons who are 18 years of age or older. By using Showbiz Promotions, you represent and warrant that you are at least 18, are legally capable of forming a binding contract, and that all information you submit is accurate. If you are under 18 or otherwise do not meet these requirements, you must not register or use the Platform.

1. Key Definitions

For the purpose of these Terms, the following definitions apply:

“Buyer” – A user who purchases or seeks to purchase promotional services on the Platform (e.g. artists, brands, creators). Buyers may also be referred to as "Clients" or "Customers."
“Promoter” (or “Seller”) – A user who offers and provides entertainment promotion services on the Platform (e.g. playlist curators, PR agents, influencers). Promoters have profiles listing their services for Buyers to order.
“Service” – A promotional service listed by a Promoter on Showbiz Promotions (for example, playlist placement, radio plugging, influencer shout-outs). In other marketplaces these may be called “gigs” or “offers.”
“Listing” – The page or description where a Promoter advertises a Service, including details, pricing, and delivery time.
“Order” – The contractual engagement formed when a Buyer purchases a Promoter’s Service through the Platform. Each Order is assigned a unique order identification number.
“Deliverables” – Any work results, files, reports, content, or proof of service that the Promoter must provide to complete an Order. For example, a report of stations that played a song, a link to a playlist where the track was added, a screenshot of a social media post, etc.
“Payment Service Provider” – A third-party service (e.g. Stripe, PayPal, or similar) that processes payments on behalf of Showbiz Promotions. This includes collecting funds from Buyers, holding funds in escrow, and disbursing payments to Promoters.
“Platform Fee” – The fees charged by Showbiz Promotions for use of the marketplace. This may include a service fee added on Buyer purchases and/or a commission deducted from Promoter earnings.
“Dispute” – A disagreement between Buyer and Promoter concerning an Order (e.g. regarding quality, delivery, or compliance with these Terms).
“User” – Any person who uses the Platform, whether as a Buyer, a Promoter, or both.

(Additional definitions may be described elsewhere in these Terms or on the Platform. All references to “you” or “your” refer to you as a User of the Platform.)

2. Overview of Main Terms

In brief, the following key points summarize the use of Showbiz Promotions (detailed provisions follow in subsequent sections):

Account Registration: Only registered users can participate as Buyers or Promoters on Showbiz Promotions. You must create an account, provide truthful information, and keep your account secure. Each person is limited to one account, and accounts are non-transferable.
Platform Role: Showbiz Promotions provides a marketplace platform that enables independent Promoters and Buyers to connect. Showbiz Promotions is not a party to the contracts between Buyers and Promoters, and Promoters are independent contractors, not employees or agents of Showbiz Promotions. However, to facilitate transactions, Showbiz Promotions (through third-party Payment Service Providers) acts as a limited payment collection agent for Promoters, handling payments from Buyers and remitting them to Promoters as described in these Terms.
Payments and Escrow: Buyers pay in advance for Orders. Payment is processed via our Payment Service Providers (e.g. Stripe/PayPal) and is held securely (escrow) until the Promoter delivers the service and the Order is marked complete. Payments must be made through the Platform; off-platform or direct payments are strictly prohibited.
Fees: The Platform charges fees for its services. For each transaction, Buyers may be charged a service fee at checkout, and Promoters pay a commission fee which is automatically deducted from their earnings. (For example, Promoters receive 80% of the Order price and 20% is retained by the Platform as commission, though exact fees may vary and are disclosed on the Platform.) Platform fees are subject to change, and current fee rates will be shown to you prior to purchase or withdrawal.
Order Process: When a Buyer places an Order, the Promoter is notified and expected to deliver the service by the agreed deadline. Communication regarding requirements and delivery should occur within the Platform (via order messages or chat). Upon delivery, the Buyer should timely review the work. If the Buyer is satisfied, the Order is marked complete; if not, the Buyer may request revisions (if offered) or raise a dispute.
Quality and Revisions: Promoters are obligated to perform services to a professional standard and as described in their Listing. If delivered work does not meet the agreed requirements or quality, Buyers can request revisions (per the Promoter’s stated revision policy) or use the dispute resolution process. However, revisions are not an opportunity to obtain additional work beyond the original Order scope.
Cancellations and Disputes: Both Buyers and Promoters are encouraged to resolve any issues between themselves through the Platform’s Resolution Center or support system. If an Order cannot be completed as agreed, it may be canceled under certain conditions (see Disputes and Cancellations section). Refunds on cancellations will generally be returned to the Buyer’s account balance or original payment method per our policies. Abuse of disputes (e.g. fraudulent claims or chargebacks) is prohibited.
Delivery Expectations: Promoters must deliver services on time. Failure to deliver by the stated deadline allows the Buyer to cancel the Order (if the Order is marked “Late”) and may harm the Promoter’s ratings or account status. Conversely, Buyers are expected to provide necessary inputs to begin work and to respond to deliveries in a timely manner.
Reviews and Feedback: After an Order is completed, Buyers can leave a review and rating of the Promoter’s service. Feedback must be honest and based on the actual transaction. Promoters may also leave a brief review of the Buyer. Reviews are publicly visible and help build trust in the Platform. Manipulating or falsifying reviews (including coercing someone for a positive review or retaliating with negative reviews) is strictly forbidden. The Platform may remove feedback that violates our policies.
User Responsibilities: All users agree to use the Platform lawfully and respectfully. You are responsible for the content you post (Listings, profiles, messages, delivered work, etc.) and must ensure it does not infringe any third-party rights or violate any laws or these Terms. Prohibited conduct includes (but is not limited to) harassment, hate speech, spam, misrepresentation, and any attempt to circumvent the Platform or its fees (see User Conduct section for full details).
Intellectual Property: Unless otherwise clearly stated by the Promoter, ownership of work delivered by a Promoter transfers to the Buyer upon full payment. This means the Buyer obtains the intellectual property rights in the delivered content (e.g. copyright), except for any of the Promoter’s pre-existing materials or third-party content that may be used with permission. Promoters must only use content in their services that they have the right to use. (In some cases, a Promoter may offer a specific license, such as a commercial use license, for an additional fee – see Intellectual Property and Ownership section.)
Data Use and Privacy: Showbiz Promotions cares about your privacy. Personal data is collected and processed in accordance with our Privacy Policy. By using the Platform, you agree that we can use your data as needed to provide the services, facilitate transactions, and communicate with you (including sending service-related announcements and promotional offers, as permitted by law). You also agree to use any personal information obtained through the Platform (for example, a name or social media link provided for an Order) only for the purpose of fulfilling that Order and in accordance with applicable data protection laws.
Platform Communication: All important communications between Buyers and Promoters should occur on the Platform. The built-in messaging and order system must be used for exchanging information, files, and updates related to Orders. This ensures a record of the agreement and helps protect both parties. Users should not exchange personal contact details for the purpose of moving business off-platform. Showbiz Promotions may monitor communications for compliance and safety.
Proprietary Rights: The Platform’s design, software, and all content provided by Showbiz Promotions (excluding User Generated Content) are the property of Showbiz Promotions or its licensors, protected by intellectual property laws. Users may not copy, distribute, modify, or create derivative works from the Platform content. You are granted a limited, revocable license to use the Platform for its intended purpose.
Termination: We reserve the right to suspend or terminate your account if you violate these Terms or engage in improper or illegal behavior. Likewise, you may close your account at any time via your profile settings or by contacting us, provided you have no outstanding obligations. Certain provisions of these Terms survive termination (such as intellectual property rights, limitation of liability, etc.).
Governing Law: These Terms are governed by the laws of Poland. By using the Platform, you agree that any dispute or claim arising from these Terms or your use of Showbiz Promotions will be subject to the jurisdiction of the competent courts in Poland, unless otherwise mandated by applicable consumer protection laws.

(The above is a summary for convenience. Please read the full Terms below for complete details and legally binding provisions.)

3. Account Registration and Security

3.1 Registration: To buy or sell on Showbiz Promotions, you must create a user account. During registration, you agree to provide accurate, current, and complete information about yourself, including a valid email address. You must choose an appropriate username that is not offensive or infringing. Account creation is free, but certain features or memberships might be offered on a paid basis (any such paid membership terms will be explained on the Platform if applicable).

3.2 Account Eligibility: By registering, you confirm that: (a) you are at least 18 years old and capable of entering a legally binding agreement; (b) you are not barred from using the Platform under any applicable laws; and (c) all registration information you submit is truthful and legally permissible. You may not create an account on behalf of someone else unless you have their explicit authorization, and you may not create an account for a fictitious or non-real person.

3.3 One Account Rule: Each user is limited to a single account, except with Company permission (for example, if a Platform feature allows separate accounts for different roles or business units, but generally one person = one account). Creating multiple accounts to avoid fees, skew ratings, or for any manipulative purpose is prohibited. Buying or selling accounts is also strictly forbidden.

3.4 Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials. Do not share your password with anyone. If you suspect any unauthorized use of your account, you must notify Showbiz Promotions immediately. We encourage you to use strong passwords and enable any available security features (such as two-factor authentication) to protect your account. You are responsible for all activities that occur under your account, whether or not you authorized them. Showbiz Promotions will not be liable for any loss or damage resulting from your failure to secure your account.

3.5 Account Profile: Once registered, you will have a profile that may display your username, bio, profile photo, and other information you provide. For Promoters, profile information (such as skills, experience, and past work) must be accurate and represent your abilities honestly. You may not misrepresent your identity (for example, impersonating another person or using someone else’s image). The Platform may require identity verification (e.g. government ID, video verification) to confirm users’ identities; refusal to comply with verification requests can result in account suspension.

3.6 Account Use and Communications: All account usage must comply with these Terms. You agree that we may send you transactional emails and messages (for example, order notifications, account alerts, verification codes) as part of normal account operation. You may also receive promotional communications from us – you can opt out of marketing emails via the unsubscribe link, but understand that you cannot opt out of essential service communications. Communications between Buyers and Promoters should be kept on the Platform for transparency and safety.

3.7 Inactivity and Closure: We reserve the right to temporarily disable or permanently close accounts that are inactive for an extended period, or which violate these Terms. If your account is terminated or suspended (by you or by us), you may lose access to your profile content and any funds in your account balance (subject to our withdrawal and refund policies). If we terminate your account due to a violation, you may not register a new account without our prior written permission.

4. Promoter (Seller) Terms

The following terms apply to users who offer promotion services as Promoters on Showbiz Promotions:

4.1 Promoter Basics: Promoters use the Platform to create Listings for the services they offer. Each Listing should clearly describe the service, deliverables, pricing, and delivery timeframe. You must only offer services that you are capable and authorized to provide, and you should perform your services with a high level of professionalism and diligence. By listing a service, you warrant that you possess any licenses, rights, or expertise required to perform that service.

Example: If you offer a playlist pitching service, you should have established connections or curatorial control over the playlists in question, and you must not engage in any fraudulent practices (like using bots for streams). If you offer an influencer promotion, you should have the promised follower base and engagement on the stated platform.

4.2 Creating Listings: When creating a service Listing, Promoters should choose the appropriate category, write a detailed description, set a price, and specify what the Buyer will need to provide (requirements) and what the Buyer will receive (deliverables). All information in the Listing must be truthful and not misleading. Promoters are not allowed to include personal contact information (email, phone, etc.) in a public Listing, nor any off-platform payment details. Listings may undergo review, and Showbiz Promotions reserves the right to reject or remove any Listing that violates these Terms or any law, or that we deem inappropriate.

4.3 Pricing and Scope: Promoters set their own prices for services, either as fixed packages or hourly rates (if the Platform supports both). Ensure that your pricing reflects the scope of work you will perform. Do not significantly change the scope or price after an Order is placed without Buyer consent. If a service naturally has multiple tiers or optional add-ons, the Platform may allow “extras” or packages – use these features as intended and be clear about what each package includes. All prices must be set in the currency supported by the Platform (e.g. USD or PLN) and are understood to include any applicable taxes the Promoter must collect (unless the Platform explicitly handles tax addition).

4.4 Communication with Buyers: Promoters should be responsive to inquiries and Orders. Timely, clear communication via the Platform’s messaging system is essential. Before an Order, Buyers may contact Promoters with questions; you should answer truthfully and avoid making guarantees that are not certain. During an Order, keep the Buyer updated on progress, especially if there are any delays or issues. All communication about the service should remain on Platform – do not ask Buyers to communicate or pay outside the Platform, as this is a serious violation.

4.5 Obligation to Deliver: When a Buyer places an Order for your service and payment is confirmed, it becomes your responsibility to deliver the agreed service by the deadline. Failing to deliver on time or delivering sub-standard work (not in line with your Listing description or Buyer’s provided requirements) can lead to order cancellation, lost earnings, and damage to your reputation and account standing. If you cannot meet the deadline due to extenuating circumstances, communicate with the Buyer before the deadline passes to request an extension through the Platform (the Buyer must agree to any new deadline).

4.6 Quality of Service: Promoters must ensure that the services and deliverables provided to Buyers meet the description and any agreed specifications. You should only mark an Order as “Delivered” when you have fully provided the service or final deliverables as described. Delivering incomplete work or false deliverables to hasten payment release is prohibited. The Buyer has the right to review the work and request reasonable revisions if it does not meet the agreed criteria (see Orders and Revisions below).

4.7 Earnings and Commission: When you successfully complete an Order, the funds are released to your account balance (after any security clearance period) in the amount of the Order price minus the Platform’s commission fee. The standard Promoter payout is 80% of the order value, meaning Showbiz Promotions retains a 20% commission as compensation for facilitating the transaction, providing the marketplace, and covering payment processing costs. (For example, if your service is priced at $100, you will receive $80 and $20 is the Platform fee.) Note: Commission rates are subject to change, but the applicable rate will be disclosed and will apply to Orders going forward (not retroactively).

4.8 Payouts: Promoters can withdraw their available earnings using the payout methods provided by the Platform (e.g. transfer to a bank account, PayPal, etc., as available in your country). Withdrawal may require a minimum balance and is subject to the processing times of our Payment Service Providers. We may impose a security clearance period (e.g. 7–14 days after order completion) before funds become withdrawable, to ensure buyer satisfaction and handle any disputes or chargebacks. Promoters are responsible for providing accurate payout information and are solely responsible for any fees charged by the third-party payment processors on withdrawal.

4.9 Taxes: Promoters are independent contractors and are responsible for reporting and paying any taxes (income tax, VAT, GST, etc.) applicable to their earnings from Showbiz Promotions, in accordance with their jurisdiction’s laws. The Platform’s commission fees do not include taxes; however, the prices you set for your services must be inclusive of any taxes you are required to collect from the Buyer. Showbiz Promotions may be required by law to collect indirect taxes (like VAT) on the fees we charge or on transactions; where required, we will handle such tax collection and remittance. We may ask you to provide tax information (such as a VAT ID or tax number) if needed for compliance.

4.10 Independence and Compliance: As a Promoter, you acknowledge that your relationship with the Platform is that of an independent provider. You are not an employee, agent, or representative of Showbiz Promotions. You bear sole responsibility for complying with any laws and regulations that apply to you or the services you offer – for example, advertising standards, disclosure requirements (such as marking sponsored content if you’re an influencer), or industry-specific regulations. You agree not to do anything that would create liability for the Platform or cause the Platform to violate any law.

4.11 Promoter Level or Status (if applicable): The Platform may implement a level system or membership tiers to reward high-performing Promoters (for example, “Top Promoter” status based on ratings, volume of work, etc.). Such programs, if available, will be governed by additional guidelines. While higher status may grant benefits (like improved visibility or lower withdrawal times), it also comes with expectations (such as maintaining certain ratings). Showbiz Promotions reserves the right to change, suspend, or remove any Promoter status program at any time.

4.12 Restricted Services: Promoters may not offer services that fall into prohibited categories (see Prohibited Conduct below). In the context of entertainment promotions, you must not offer anything fraudulent (e.g. fake streams, bought followers), illegal (e.g. payola that violates broadcasting laws), or that infringes upon third-party rights (e.g. using copyrighted music or images without permission). Showbiz Promotions has the right to remove any service Listing that it believes violates these Terms or could harm the integrity of the marketplace or its users.

5. Buyer Terms

The following terms apply to users who purchase services as Buyers on Showbiz Promotions:

5.1 Purchasing Services: Buyers browse the Platform for promotion services offered by Promoters. When you find a service you want, you can place an Order by clicking the purchase or order button and completing payment. Full payment is required upfront to initiate an Order (see Payments below for details). Before ordering, you are encouraged to read the service Listing carefully and, if needed, use the Platform’s messaging to ask the Promoter any questions or confirm details. All Orders must be placed through the Platform; as a Buyer, you agree not to offer or send payments outside the Platform to Promoters. If a Promoter requests off-platform payment, you should refuse and report this to us.

5.2 Buyer Account Funding: Depending on Platform features, you may pay per Order via credit card, debit card, PayPal, bank transfer, or other methods provided by our Payment Service Provider. In some cases, the Platform might allow you to preload funds into a personal account balance or use a voucher/credit system. Regardless of method, an Order is only created when payment is successfully processed and confirmed by the Platform. If your payment fails or is not authorized, the Order will not be created.

5.3 Service Fees (Buyer): At the time of checkout, Buyers may be shown a service fee in addition to the listed price of the service. This fee is to cover Platform administrative costs (including payment processing). It is typically a small percentage of the order value or a flat fee for small orders. You will see the total amount to pay (service price + service fee) before confirming your order. By placing the order, you agree to pay the total amount. Service fees are non-refundable except as expressly provided in these Terms or required by law (for example, if an order is canceled due to Promoter’s fault, we may refund the service fee as well as the order price to you, as described in our Refunds policy).

5.4 Providing Information and Cooperation: After payment, the Buyer may need to provide “Order Requirements” so the Promoter can start the work. This could include links, files (e.g. the song to be promoted), target audience details, or other necessary information. You are responsible for providing clear, correct, and timely information to the Promoter. Work on the Order will typically not begin until you supply the requested requirements. Failure to provide required info may result in delays or, if prolonged, cancellation of the Order (the Platform may auto-cancel orders that remain in a “requirements pending” status for a long time).

5.5 Receiving Delivery: Once the Promoter marks an Order as delivered, you will be notified and given access to the delivered files or evidence of service. You then have a specified period (e.g. 3 days) to review the deliverables and either mark the Order as complete (if you are satisfied) or request a revision/dispute if there are issues. If you take no action within the review period, the Platform may automatically mark the Order as “Completed” after the set timeframe (commonly 3 days after delivery) to facilitate payment to the Promoter. For larger projects with milestones, each milestone will be reviewed similarly.

5.6 Revisions: If the Promoter offers revisions (as indicated in their Listing or agreed in the Order), you may request corrections or modifications to the delivered work if it does not meet the agreed requirements or specifications. Use the “Request Revision” feature on the Order page to communicate what changes are needed. Revision requests must be in line with the original order scope – you cannot request additional work or completely new deliverables that were not agreed upon initially. Abusing the revision process to obtain extra services is a violation of these Terms. If the Promoter has stated “no revisions” or has exhausted the included number of revisions, and you still have issues with the delivery, you should communicate with the Promoter or use the dispute process (do not repeatedly click revision without justification).

5.7 Payments to Promoters: By purchasing a service, you agree that your payment is made to Showbiz Promotions (or its appointed Payment Service Provider) as agent on behalf of the Promoter. Once payment is received from you, the Promoter is obligated to deliver the service, and you are not required to make any further payments (unless you choose to tip the Promoter or agree to a new Order for additional work). The funds are held and will be released to the Promoter upon completion of the Order. Your payment obligation to the Promoter is fulfilled when we (via the Payment Provider) receive your payment. If a Promoter asks for additional payment outside the Platform (for example, to expedite work or to cover some "fee"), do not agree; all payments should go through the Platform.

5.8 Buyer Responsibilities: Buyers must use the Platform ethically and fairly. This means:

No Circumvention: Do not attempt to circumvent the Platform by transacting directly with a Promoter you met on Showbiz Promotions, as this deprives the Platform of its fees and violates trust.
Honest Intent: Only place an Order if you genuinely intend to receive and pay for the service. Placing orders with the intent to leave false reviews, or to harm a competitor (e.g. ordering a service from a Promoter just to leave a negative review or cause them to fail) is strictly prohibited.
Respectful Communication: Treat Promoters with respect in all communications. Provide timely feedback and approvals, and do not use threats of negative reviews or cancellation as leverage to obtain extra services. If a Promoter delivers what was promised, you should not falsely claim otherwise; if there are legitimate issues, follow the dispute process.
Usage of Deliverables: Ensure you have the rights to any materials you provide to the Promoter and that using the delivered work will not violate any third-party rights or laws. For example, if you give a Promoter a song file to plug on radio, you should have the rights to that song. Similarly, if you receive a promotion report or social media content from a Promoter, you should adhere to any license terms (some delivered content may be for your use but not owned by you; see Intellectual Property and Ownership section).
Minors and Audience: If your promotion involves content or targeting that has age restrictions (for instance, promoting an alcoholic beverage brand, or explicit music), you must inform the Promoter and ensure compliance with relevant regulations (e.g. not targeting underage audiences).

5.9 Buyer Account Balance and Credits: In some cases, canceled orders or refunds might be credited to an internal Showbiz Promotions balance on your account (which can be used for future purchases on the Platform). If you have such a balance, it will automatically apply to your next purchase. The Platform may also issue promotional credits or coupons. Credits are not redeemable for cash, are non-transferable, and may expire if not used within a certain time. Any use of credits is subject to these Terms and any additional terms provided with the credit.

5.10 No Guarantee of Outcomes: As a Buyer, you acknowledge that while Promoters offer services intended to promote or boost your content/brand, Showbiz Promotions does not guarantee any particular outcome or success of those promotional efforts. For example, we cannot warrant that a playlist placement will yield a certain number of streams or that a PR campaign will get you a specific amount of media coverage. You purchase services understanding that results can vary. Any dispute or dissatisfaction should be based on whether the Promoter delivered the service as described, not on the ultimate success of your project beyond the Promoter’s control.

6. Orders and Delivery Process

This section outlines the process after a Buyer places an Order and how deliveries, revisions, and completion work:

6.1 Order Creation: When a Buyer completes the payment for a service, an Order is created. The Order will have a unique ID and will appear in both the Buyer’s and Promoter’s dashboards. The Promoter will receive notification of the new Order along with the start requirements provided by the Buyer. The agreed delivery time countdown starts when the Order is created (or, if the Order requires Buyer input, the countdown may start only after the Buyer has submitted all required information).

6.2 Order Page: Each Order has a dedicated Order page on the Platform where all communication and file exchange for that Order should occur. Both parties can send messages, updates, and attachments here. This record is important for transparency and support in case of disputes. Using the Order page for all Order-related discussion is required – avoid taking communications off-platform (for example, do not switch to personal email or messaging apps to discuss the ongoing Order).

6.3 Delivery by Promoter: The Promoter must deliver the completed work or evidence of service through the Order page by uploading files or providing relevant proof and then clicking the “Deliver Work” (or similarly named) button. Delivery should be done on or before the delivery deadline. When delivering, the Promoter should include a brief message confirming that the Order is complete and summarizing what is delivered. If the service has intangible results (e.g. a radio play that has no file to upload), the Promoter should still click “Deliver” and provide a written statement of completion (and any supporting evidence, like a link or schedule showing the broadcast).

6.4 Marking Order Complete: After delivery, the Order status will be “Delivered/Pending Acceptance.” The Buyer then has the opportunity to review. The Buyer can:

Accept (Complete) the Order: If satisfied, the Buyer will mark the Order as complete (or the system will auto-complete it after the review period as noted earlier, typically 3 days). Once an Order is marked complete, the payment is released to the Promoter (subject to any clearance period) and the opportunity to request revisions ends.
Request Revisions: If the Buyer is not satisfied or something is missing (and revisions are offered or still available), the Buyer can request a revision. This sends the Order back to “In Progress” status, and the Promoter must address the feedback and re-deliver, ideally within a short timeframe. Repeated or unreasonable revision requests can be escalated to a dispute if not resolved.
Open a Dispute: If a serious issue arises (e.g., non-delivery, significantly not as described, or violation of Terms), the Buyer can initiate a dispute through the Resolution Center instead of or in addition to requesting revisions (see Disputes and Cancellations below for process).

6.5 Late Delivery: If a Promoter fails to deliver by the agreed deadline, the Order may be marked as “Late.” Buyers have the right to cancel late orders if the Promoter is unresponsive or significantly overdue. The Platform may provide a grace period or send reminders to the Promoter. If an Order is very late and the Promoter has not delivered or communicated, the Buyer can cancel the Order via the Resolution Center (such cancellations will generally refund the Buyer in full). Late deliveries, especially repeated ones, will negatively affect a Promoter’s account (e.g., lower ratings or possible suspension for chronic lateness).

6.6 Partial Delivery and “Stalling”: Promoters must not deliver empty or irrelevant files or messages just to avoid a late status. Using the “Deliver Work” button without actually providing the completed service is considered an abuse of the system. If the Buyer reports that a delivery was empty or just a placeholder to push the deadline, Showbiz Promotions may investigate and cancel the order in the Buyer’s favor, and issue a warning or penalty to the Promoter. Always deliver the final work or proof to mark an Order complete.

6.7 Buyer’s Acceptance: Once an Order is completed and accepted, the Buyer should download any delivered files promptly and secure them. Showbiz Promotions is not a long-term storage service; while we keep records of orders, we do not guarantee indefinite availability of files after a long time. It is the Buyer’s responsibility to save their deliverables.

6.8 Automatic Completion: As noted, if the Buyer does not take any action on a delivered Order within the designated review period (typically 3 days, but this will be clearly indicated on the Order page), the system will automatically mark the Order as Completed. This automatic process is in place to ensure Promoters are paid in a timely manner for delivered work. Buyers should not intentionally stall or abandon orders to hinder Promoter payment – doing so is against the spirit of the Platform. If a Buyer was truly unavailable or missed the window for a valid reason, they may contact customer support, but retroactive changes to completed orders are at the discretion of Showbiz Promotions.

6.9 Order Completion Definition: An Order is considered “Completed” when it is marked as such on the Platform (either by Buyer’s confirmation or automatic system action after the review period). Once completed, funds are queued for release to the Promoter. After completion, the parties will be prompted to leave feedback for each other (see Reviews below).

6.10 Multiple or Bundled Services: If the Platform allows “milestones” or segmented deliveries for larger projects, each milestone will typically function like a mini-order within the Order: the Promoter delivers part of the work, the Buyer accepts it (or requests changes), and then the project moves to the next phase. If a Buyer decides not to continue after a milestone, cancellation of remaining parts may be possible, but the delivered milestone typically will not be refunded if it was provided as agreed. Always refer to specific milestone terms when using that feature.

6.11 Live or Ongoing Promotions: Some promotional services might be ongoing or “live” (e.g., a two-week social media campaign). In such cases, the Order duration should cover the full period of service. The Promoter may deliver updates or reports during the campaign, but final delivery and completion would occur after the campaign period is over. Buyers should understand that for ongoing promotions, results accumulate over time, and the final outcome can only be assessed at the end of the service period. Interim updates can be requested via messaging.

7. Reviews and Feedback

7.1 Leaving Reviews: After an Order is completed, Buyers and Promoters will have the opportunity to rate the experience. Buyers can leave a star rating (typically 1–5 stars) along with a written comment about the Promoter’s service. Promoters may also rate the Buyer (often just a positive/negative or star rating without a public comment, used internally to assess buyer behavior). Reviews should be left within a limited time window (e.g., within 10 days of order completion) – after that, the system may not allow new reviews.

7.2 Review Content: Feedback is an essential part of the Showbiz Promotions community and helps maintain quality. Reviews must be honest and factual. Buyers should base their review on the Promoter’s service quality, communication, and delivery as related to that Order. Promoters should similarly rate whether the Buyer was clear and cooperative. Inappropriate reviews – such as those containing personal attacks, profanity, hate speech, or irrelevant content – are not allowed and may be removed or edited by the Platform for compliance with our guidelines.

7.3 No Exchange of Compensation for Reviews: Users may not solicit or provide compensation in exchange for reviews. For instance, a Promoter cannot offer a Buyer a discount or extra service in return for a positive review; a Buyer cannot threaten a bad review to obtain additional work beyond what was agreed. This behavior is considered manipulation. If someone pressures you regarding reviews, report it to Showbiz Promotions support.

7.4 Publication of Reviews: Buyer reviews of Promoters, once submitted, will typically be public on the Promoter’s profile or service Listing (averaged into the Promoter’s overall rating). This transparency helps others make informed decisions. Promoter reviews of Buyers are generally not public on the Buyer’s profile (depending on platform design), but may be considered by the Platform internally. By using the Platform, you acknowledge that your transaction partners may leave feedback about you, and that Showbiz Promotions has the right (but not obligation) to display such feedback.

7.5 Disputes Over Reviews: If you believe a review you received is fraudulent, retaliatory, or in violation of our policies (for example, it includes confidential information or hate speech), you can contact Showbiz Promotions support to request a review of the feedback. We will evaluate and, if it indeed violates our rules, we may remove or modify it. However, we will not remove reviews merely because they are low or unfavorable if they appear to be a genuine reflection of the user’s experience. The Platform’s default stance is not to interfere with user opinions. Mutual cancellations (where both parties agree to cancel an order) will generally prevent a review from being left for that transaction (since it was not completed).

7.6 Replying to Reviews: The Platform may allow Promoters to leave a response to a Buyer’s review (for example, to clarify or thank the buyer). If so, such responses must also adhere to professional etiquette and these Terms. Do not use the response to attack the reviewer or make false claims.

7.7 Review Integrity: Any attempt to game or manipulate the review system is a serious violation. This includes: creating fake orders or colluding with others for positive reviews, using alternate accounts to leave feedback for yourself, or conspiring to leave false negative reviews for competitors. Showbiz Promotions actively monitors for such behavior, and users involved may face suspension or termination.

7.8 Impact of Reviews: Promoters should note that their overall rating and reviews can affect their standing on the Platform (for example, higher-rated Promoters may gain access to more opportunities or visibility, whereas consistently low ratings can lead to warnings or account review). We encourage all users to strive for positive outcomes so as to foster a trusted marketplace.

8. Disputes and Cancellations

While we hope Buyers and Promoters can resolve most issues between themselves, sometimes disputes arise. This section explains how disputes and order cancellations are handled on Showbiz Promotions:

8.1 Resolution Center: The Platform provides a Resolution Center tool (or similar process) within the Order page where Buyers and Promoters can attempt to resolve conflicts. For example, a Buyer might request to cancel an order, or a Promoter might offer a partial refund or extended delivery time. We encourage users to use these tools to reach an amicable solution first. If both parties agree on a resolution (like a mutual cancellation or modification of the order), the Platform can implement that.

8.2 Grounds for Cancellation: A completed Order is the goal, but an Order may be canceled (before completion) in the following scenarios, among others:

Non-Delivery: The Promoter did not deliver anything by the deadline and has stopped communicating, or delivered something completely irrelevant to the Order.
Not-as-Described: The delivered service or work is significantly different from what was promised in the Listing or agreed in the Order requirements (e.g., a Promoter promised a feature in a 100k-followers playlist but delivered a placement in a much smaller playlist unrelated to the genre).
Quality Issues: The delivered work is of extremely poor quality or unusable, and the Promoter is unable or unwilling to address the issues via revisions. (Minor quality issues should be resolved by revisions rather than immediate cancellation.)
Violation of Terms: Either party engaged in misconduct – for example, the Promoter asked for extra money off-platform, or the Buyer used harassing language – disrupting the order’s progress. In such cases, the offending party may be at fault for the cancellation.
Mutual Agreement: Both Buyer and Promoter agree that a cancellation is in order (maybe due to a change in project scope or an unforeseen issue that prevents completion). They can mutually agree to cancel the Order without blame.
Late Delivery with No Response: The Promoter is significantly late and unresponsive for a period (typically, if an order is marked “Late” and the Promoter hasn’t communicated or delivered within 24-48 hours after the deadline, the Buyer can cancel).

8.3 How to Cancel: If you as a Buyer feel you need to cancel an Order, first communicate with the Promoter via the Resolution Center or messages to explain the issue. Many times, issues can be fixed with a revision or clarification. If that fails, you can initiate a cancellation request. The Promoter will have the opportunity to accept or dispute this request. If the Promoter accepts, the Order will be canceled and funds (minus any fees per our policy) returned to the Buyer. If the Promoter disputes the cancellation, the issue may be escalated to Platform support for mediation (see 8.4).

Promoters can also initiate a cancellation request if they are unable to fulfill the order (though doing this frequently or without valid reason will harm the Promoter’s account). A Buyer must accept a Promoter’s cancellation request for it to take effect, or it can be escalated.

8.4 Platform Mediation: If users cannot agree on a resolution, they can escalate the dispute to Showbiz Promotions Customer Support. Our team will review the Order details, communications, and evidence provided, then make a determination. We may ask for additional information from either party. Our decision on a dispute will be final and binding as per these Terms, though we aim to be fair and base decisions on the merits of the case and these Terms. Be aware that if one party clearly violated the Terms, our resolution may favor the other party (for instance, a Promoter who failed to deliver any work will not be paid; a Buyer who simply “changed their mind” after significant work was delivered may not receive a full refund).

8.5 Chargebacks: A chargeback occurs when a Buyer (or the owner of the payment method) disputes the transaction directly with their bank or credit card, bypassing the Platform. Initiating a chargeback without following the Platform’s dispute process is considered a breach of these Terms. If you have an issue, you should use our Resolution Center and support first. Chargebacks can cause significant complications. In the event of a chargeback, Showbiz Promotions will provide the payment provider with the transaction records and communications to contest the chargeback. Filing a fraudulent chargeback (for example, claiming an authorized purchase was unauthorized, or that an delivered service was not delivered when it was) can result in immediate account termination.

8.6 Refunds: If an Order is canceled and a refund is due to the Buyer, the refund will typically be returned to the Buyer’s Showbiz Promotions account balance (as credits) by default. These credits can be used for future purchases on the Platform. Upon the Buyer’s request (or automatically in certain jurisdictions), refunds may be returned to the original payment method (credit card, PayPal, etc.), but this process may take several business days and could be subject to the policies of the payment provider. Any refunded amount will be net of any non-refundable fees as stated (though as of the current policy, we aim to return service fees for fully canceled orders whenever possible).

8.7 Partial Cancellations: In general, an Order (especially a single-milestone order) can either be completed in full or canceled in full – partial cancellations (e.g. paying less for partial work delivered) are not the default behavior. However, for multi-milestone projects or hourly contracts (if applicable), it’s possible only some milestones/hours are completed and others canceled. The Platform or support team will determine any fair partial refunds if applicable. Promoters should not be paid for work not done, and Buyers should pay for any portions of work that were delivered as agreed.

8.8 Effect of Cancellation on Promoter: If an Order is canceled after the Promoter delivered work, the Promoter does not retain rights to use the delivered work (the intellectual property should revert to or remain with the Promoter, and the Buyer should not use any part of work they didn’t pay for). The Platform may remove any delivered files from the Buyer’s access in a cancellation scenario. Cancellations (especially if due to Promoter fault or lateness) will negatively impact a Promoter’s statistics (such as their completion rate and possibly their visibility or level status). Repeated cancellations may lead to account review.

8.9 No Cancellation for Used Service: Once a service is fully delivered and especially if the Buyer has begun to use or benefit from the service, cancellations are generally not permitted solely due to buyer’s change of heart or dissatisfaction with end results beyond the Promoter’s control. For example, if a promoter placed your song on 5 playlists as ordered and provided proof, you cannot cancel simply because the song didn’t get as many streams as you hoped. Cancellation should be reserved for cases where the service itself was not delivered as promised.

8.10 Fraudulent Transactions: Showbiz Promotions, in partnership with its Payment Service Providers, may proactively cancel orders or put funds on hold if fraud is suspected. This could happen if stolen credit cards are used, if there are reports of scam, or other suspicious activities. In such cases, we will typically reverse the transaction. We reserve the right to ask users for additional verification in case of suspicious activity. Misuse of the cancellation or dispute process (by either party) can lead to account action.

9. User Conduct and Prohibited Use

We expect all users to behave in a manner that is professional, lawful, and respectful. By using Showbiz Promotions, you agree NOT to engage in any of the following prohibited conduct:

9.1 Off-Platform Transactions: You will not attempt to circumvent the Platform by arranging with another user (Buyer or Promoter) to transact outside of Showbiz Promotions for services listed on the Platform. This includes sharing personal contact information for the purpose of avoiding fees or completing the job elsewhere. (Example: Providing your email or Skype to a Buyer to send files and get paid directly is a violation.) All payments for orders originally made through Showbiz Promotions must go through Showbiz Promotions.
9.2 False Identity or Misrepresentation: You will not create a false identity or impersonate any person or entity, misrepresent your skills, qualifications, or affiliations on your profile or in communications. Your profile information (including name, portfolio, experience) must be truthful. You also will not use someone else’s account or allow someone else to use your account. Multiple account abuse (creating multiple profiles to gain unfair advantage or deceive others) is forbidden.
9.3 Harassment and Hate Speech: You will not harass, bully, or hatefully target any other user. Any form of hate speech, discrimination, or offensive language regarding another’s race, ethnicity, nationality, religion, gender, sexual orientation, or disability is prohibited. Treat all members of the community with respect. Disagreements may occur, but you must remain professional and civil. Threats, abuse, and personal attacks can lead to immediate account suspension.
9.4 Spam and Advertising: You will not send spam or unsolicited advertising messages to other users. This includes mass messaging of your services to users who have not expressed interest, posting promotional content in irrelevant sections (such as unrelated comments or forum posts, if forums exist), or repeatedly contacting someone who has asked to stop. You will also refrain from promoting competing platforms or services to users via our messaging system.
9.5 Illegal or Fraudulent Activities: You will not use the Platform to engage in or promote any illegal activities. This includes offering or requesting services that are unlawful (e.g., buying fake followers, engaging in pay-for-play schemes that violate regulations, promoting illicit products, etc.), as well as committing fraud (such as using a stolen credit card, money laundering, or filing false disputes for a free service). Any unlawful use of the Platform can and will be reported to the appropriate authorities.
9.6 Infringement of Intellectual Property: You will not post, upload, or offer any content that infringes another party’s intellectual property rights (copyrights, trademarks, etc.). For Promoters: all content you use in your service or deliver must be your original work or properly licensed. For Buyers: materials you provide to Promoters (like music tracks, logos, or text to be used in a promotion) must not violate third-party rights. If you are found to be repeatedly infringing content, your account will be terminated in accordance with our IP policies. We comply with the Digital Millennium Copyright Act (DMCA) and similar laws – copyright owners can report alleged infringement, and we will respond to clear notices by removing content and penalizing offenders.
9.7 Privacy Violations: You will not publish or disclose private or personal information of other users without their consent. This includes real names, addresses, emails, phone numbers, financial information, or any sensitive personal data. (Example: A Promoter completing an order should keep any personal details received from a Buyer confidential, using it only for the purposes of delivering the service.) Also, do not ask for unnecessary personal data from other users. Protect everyone’s privacy.
9.8 Malware and Phishing: You will not upload or transmit any malicious code, viruses, or harmful software through the Platform. Additionally, you will not engage in phishing or attempts to obtain sensitive information (like passwords or financial info) from others through deceptive means. If you receive any suspicious messages or files from another user, report it and do not click or download until verified.
9.9 Platform Integrity: You will not do anything to interfere with or compromise the security, stability, or integrity of the Platform. This includes attempting to hack the site, reverse engineer its software, exploit any vulnerabilities, or overload the infrastructure (e.g., via automated scripts or bots beyond allowed uses). You also agree not to scrape or collect data from the Platform in an automated way without our permission.
9.10 Communication Etiquette: Communication on Showbiz Promotions (in messages, order discussions, forums if any) should remain professional. You should not use excessive profanity or post content that is obscene or pornographic (note: adult-oriented promotion services are not allowed on this Platform). If a user requests you to stop contacting them, respect that. Repeated unwanted contact is harassment.
9.11 No Interference with Transactions: You will not knowingly interfere with another user’s ongoing transactions. For example, as a Promoter, you should not approach a Buyer who is already engaged with another Promoter and try to lure them away mid-order. Similarly, Buyers should not solicit one Promoter to take over work from another in a way that breaks an existing order agreement.
9.12 Reporting Misconduct: If you witness or experience any behavior that violates these User Conduct rules or any part of the Terms, we encourage you to report it to Showbiz Promotions via the appropriate channel (e.g., “Report” button or contacting support). All reports are confidential. False reporting (knowingly reporting innocent users as a harassment tactic) is itself a violation.

Consequences: Violating any of the above conduct rules can result in a range of actions by Showbiz Promotions, including: warnings, removal of offending content, cancellation of orders, loss of certain account privileges, account suspension, or permanent account termination. We strive for a proportional response – for example, a first-time minor offense might get a warning, whereas severe breaches (like fraud or threats of violence) can lead to immediate termination. We also reserve the right to take legal action if appropriate.

10. User-Generated Content and Intellectual Property

Showbiz Promotions is a platform that hosts a variety of User-Generated Content (“UGC”), including service listings, profiles, messages, delivered work, and reviews. This section outlines how such content is treated:

10.1 Your Content: When you post content on the Platform (such as descriptions, images, audio clips, videos, portfolios, feedback, etc.), you retain ownership of any intellectual property rights you hold in that content. However, you grant Showbiz Promotions a worldwide, royalty-free, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with providing and promoting our services. This license is only as broad as needed for operating and marketing the Platform (for example, using your service listing images in our promotions or featuring your profile in a blog post about top promoters). We will never claim ownership of your works, but this license survives even if you remove content or delete your account, for the duration that the content is archived on our systems or used for Platform-related purposes.

10.2 Responsibility for Content: You are solely responsible for the content you upload or provide on Showbiz Promotions. This means you should only share content that you have the right to use. Promoters especially must ensure that any media (images, music, logos, etc.) used in delivering a service or in their listings is either original or properly licensed for that use. If you infringe others’ IP, you will bear the consequences, and we may remove or disable the content in question and penalize your account.

10.3 Monitoring and Removal: Showbiz Promotions does not pre-approve all UGC and is not responsible for what users post. However, we reserve the right to monitor, flag, and remove any content that violates these Terms or is otherwise harmful or objectionable. This can include obvious cases (hate speech, pornography, scams) as well as infringement notices we receive from rights holders. We are not obligated to inform you before removal, but we often will notify users if their content was removed and why. We also might edit content for minor policy violations if feasible (for example, remove a phone number from a listing rather than deleting the whole listing), though consistent rule-breaking content will lead to stricter action.

10.4 Intellectual Property Claims: If you believe your copyright or trademark is being infringed by content on our Platform, you (or your agent) can send us a takedown notice as described in our Intellectual Property Policy (or via email to our designated agent, if provided on the site). We will promptly investigate and remove content in accordance with applicable IP laws such as the DMCA. We may notify the user who posted the content with a copy of the notice (minus your personal info, unless required). Repeat infringers will have their accounts terminated. Likewise, if content you posted was removed due to a claimed infringement and you believe this is a mistake or fair use, you may send a counter-notice per our policy. We encourage respectful resolution of IP disputes.

10.5 Ownership of Deliverables (Buyers & Promoters): By default, and unless otherwise specified in the Listing or Order, when a Promoter delivers work to a Buyer and the Order is marked complete, the Buyer is granted all intellectual property rights in the delivered work. The Promoter effectively transfers ownership (or grants an exclusive, worldwide, perpetual license, as applicable) to the Buyer, upon full payment, for the delivered materials. This includes copyrights and any other IP in original content created for the Buyer. The Promoter waives any moral rights to the extent permitted by law, meaning the Buyer can use, modify, or publish the work without further permission.

Exceptions & Clarifications: If the service provided is not a tangible deliverable but rather an action (e.g., playing a song on the radio, posting a shout-out on the Promoter’s own social media), the Buyer does not automatically “own” the radio show or the social media content on the Promoter’s account. In such cases, what the Buyer has purchased is the service/exposure, not a copyrightable work. The Buyer may receive proof of service (like a recording or link) but the underlying content (like the radio program or influencer post) might remain the intellectual property of the Promoter or the platform where it’s posted. If a Buyer wishes to reuse or publish parts of that content (e.g., repost an influencer’s video ad on their own channels), they should get permission from the Promoter or have it clearly agreed as part of the Order terms.
Some Promoters may offer “Commercial Use Licenses” or additional rights for an extra fee. For example, a promoter might do a voice-over or design that’s intended for personal use unless a commercial license is purchased. Such terms must be clearly stated in the Listing. If a Buyer purchases a commercial license extra, the Promoter grants the Buyer broader rights to use the delivered work in commerce, advertising, or any business context, as defined in the Listing. These license grants are also subject to full payment.

10.6 Limitations: All transfer of IP rights from Promoter to Buyer is conditional on full payment. If an order is canceled or payment is refunded, then any rights transfer is void – the Buyer must stop using the delivered content and destroy any copies, and the rights revert to the Promoter. Buyers do not get rights to any work-in-progress or partial work if an order is canceled before completion (unless otherwise agreed).

10.7 Promoter Portfolios: Promoters have the right to feature portions of delivered work in their Showbiz Promotions portfolio or elsewhere for the purpose of showcasing their services, unless the Buyer expressly requests confidentiality or non-disclosure. (For instance, if a song promotion was supposed to be secret until an official release date, the Buyer should inform the Promoter not to publicly mention it.) By default, Showbiz Promotions may also display completed work samples on Promoters’ listings as “Live Portfolio” items if the Buyer does not opt-out when leaving a review. If you are a Buyer and wish to keep the delivered work private, you should communicate that to the Promoter in advance and/or choose not to allow the work to be displayed publicly when prompted.

10.8 Third-Party IP in Services: If a Promoter’s service inherently involves third-party intellectual property (for example, a DJ will play a Buyer’s track on a radio show that includes other copyrighted music, or a promoter will include the Buyer’s brand in a blog alongside other content), the Promoter must ensure they have the rights to do so (like proper licenses for music broadcasting, etc.). However, that does not mean the Buyer obtains rights in those third-party elements – the Buyer gets the benefit of the service, but not ownership of third-party content used during the service. All users agree that no party will make unlawful use of third-party IP through the Platform.

11. Payments, Fees, and Taxes

This section provides additional detail on how payments are handled on Showbiz Promotions, the fees involved, and tax considerations:

11.1 Payment Processing: Showbiz Promotions uses third-party Payment Service Providers (such as Stripe, PayPal, or others) to handle all financial transactions. When you pay or get paid on the Platform, you are also agreeing to the payment provider’s terms of service. The Platform itself does not store your credit card information; such data is handled by the payment processor on secure servers. We may offer various payment methods depending on your location (credit/debit cards, PayPal, bank transfer, etc.), and some methods might carry additional charges (which will be disclosed, e.g., certain international card transactions might incur a small processing fee).

11.2 Currency: Showbiz Promotions may support multiple currencies for your convenience, but by default transactions might be denominated in a primary currency (e.g., US Dollars or Polish Złoty). If currency conversion is involved, the rates are determined by our payment provider or bank at the time of transaction. The final charge or payout in your local currency might vary due to exchange rates. We clearly display the currency and amount you will pay or receive at each step. We are not responsible for any conversion fees your bank might charge.

11.3 Buyer Service Fees: As noted in the Buyer Terms, a service fee is usually added at checkout for Buyers. For example, we might charge a flat $2 on purchases up to $40, and 5% on any amount above $40 (this is just an illustrative scheme; refer to current fee disclosures on the Platform). These fees help us maintain the Platform and provide support. Service fees (and order totals) will be shown before you pay. Once paid, service fees are generally non-refundable except if we decide to return them as part of a courtesy on a canceled order.

11.4 Promoter Fees and Commission: Promoters do not pay any upfront fee to list services. Instead, a commission fee is deducted from the earnings on each completed Order. The standard commission is 20% (so Promoters earn 80% of the gross order price), unless otherwise stated or part of a special program. This commission covers use of the Platform, payment processing, and seller support features. The net earnings (after commission) that are credited to the Promoter’s account are the amounts the Promoter can withdraw. Commission fees are automatically applied; Promoters will see a breakdown in their earnings reports.

11.5 Withdrawal Fees: Withdrawing funds by Promoters may incur a small fee depending on the method. For instance, direct bank transfers might have a fixed fee or percentage, PayPal withdrawals might have a fee beyond a certain limit, etc. These fees (charged by the payment provider or intermediary banks) are usually deducted from the amount withdrawn and will be disclosed when you initiate a withdrawal. Showbiz Promotions does not profit from withdrawal fees; they are pass-through costs. Promoters are advised to choose the most cost-effective withdrawal method for their situation.

11.6 Invoice and Receipts: After a purchase, Buyers can access an invoice or receipt for their order (typically in the Orders page or via email). This will detail the purchase amount, service fee, any tax, etc. Promoters can also access invoices for their earnings or withdrawals, if needed, for accounting purposes. If you need an invoice in your company’s name or with VAT details, the Platform may allow you to input that information.

11.7 Taxes on Transactions: Showbiz Promotions may be required to charge VAT (Value Added Tax) or other indirect taxes on services in certain jurisdictions. For example, if a Buyer is in the European Union, the purchase might be subject to VAT. In such cases, the applicable tax will be added to the purchase price or clearly included in the price, and we will remit it to the relevant tax authorities. The Platform will make reasonable efforts to calculate and collect the correct amount of tax, based on information you provide (like your location, VAT ID if you are a business buyer, etc.). It is important that you provide accurate information so taxes can be handled properly.

For Promoters, Showbiz Promotions’s fees might be subject to VAT as well (for example, if Showbiz Promotions’s services are deemed electronically supplied services in the EU). Where required, we will add VAT on top of our fees or deduct it, and provide you with VAT invoices if applicable. If you are a business entity entitled to a reverse charge or exemption, you must supply valid documentation (such as a VAT ID). Absent that, we will treat you as an individual consumer for tax purposes.

11.8 Income Taxes for Users: Each user is responsible for their own income tax reporting. Showbiz Promotions will generally not withhold any income tax from payments to Promoters, except if mandated by law in certain regions (for instance, if required to withhold tax for cross-border payments under tax treaties). Promoters should keep track of their earnings and consult tax professionals to ensure compliance. If Showbiz Promotions is required to issue tax forms (like Form 1099-K in the US for certain thresholds, or equivalents elsewhere), you agree to provide the necessary information for us to do so (such as taxpayer identification). Failure to provide required tax info when asked may result in payout holds.

11.9 Third-Party Payment Terms: By using Stripe, PayPal, or any integrated payment method on our Platform, you also agree to their terms and conditions. We have no control over these services and are not liable for their acts or omissions. For example, if PayPal restricts your account or a bank has an outage, those issues are beyond our control. We will, however, work with you to the best of our ability to resolve payment-related issues that involve our Platform.

11.10 Fraud Prevention: To protect against fraud or unauthorized use, we might temporarily hold funds from withdrawals for security verification, especially for new Promoters or for large transactions. We might also ask for additional verification (like confirming your identity or payment account) before releasing funds. These measures are in place to protect all users and ensure the integrity of funds moving through the Platform.

12. Third-Party Content and Links

12.1 Third-Party Websites: The Platform and user profiles or listings may contain links to third-party websites or resources (for example, a Promoter might link to their portfolio on another site, or a Buyer’s content might reside on YouTube/Spotify, etc.). Showbiz Promotions is not responsible for the content, products, services, or practices of any third-party websites. When you click such links, you do so at your own risk. Those websites have their own terms and privacy policies, which you should review. We do not endorse or vet third-party sites that users link to, except to the extent we might remove or warn against links that obviously lead to malicious or prohibited content.

12.2 Third-Party Services: Some features of Showbiz Promotions might integrate or use third-party services or software (for example, an integrated chat might use a third-party provider, or file storage might rely on a cloud service). While we strive to choose reliable partners, we cannot guarantee their performance. Showbiz Promotions does not assume liability for losses or harms resulting from the actions or downtime of third-party services integrated into our Platform.

12.3 Payment Providers: Specifically, usage of Stripe, PayPal, or other payment gateways on our Platform means you are subject to those providers’ user agreements. Showbiz Promotions is not liable for payment issues attributable to those services (e.g., a payment provider erroneously declines a card, or a PayPal account limitation). We will do our best to liaise and help resolve such issues, but ultimate control lies with the third-party.

12.4 External Communications: If you communicate with a third-party (like a partner site or a social media channel) as part of a promotion service delivered via our Platform, know that those communications are not governed by our Terms. For example, if a Promoter mentions your brand on their Instagram, any interaction you have on Instagram is under Instagram’s rules. We strongly encourage keeping as much of the transaction-related communication on our Platform, but certain promotions naturally involve external platforms.

12.5 No Warranty on Third-Party Content: Any information or content accessed by you through links on Showbiz Promotions is solely for your convenience. We do not guarantee that any third-party content is accurate, lawful, or inoffensive. If you find that any third-party content linked from our Platform is inappropriate or in violation of law or our policies (for example, a user linked to pirated content), please notify us so we can review and possibly take action on that link or user.

13. Disclaimer of Warranties

Use at Your Own Risk: Showbiz Promotions is provided on an “AS IS” and “AS AVAILABLE” basis. Your use of the Platform, its content, and any services or items obtained through it is at your own risk. To the fullest extent permitted by law, Showbiz Promotions makes no warranties or representations of any kind, whether express, implied, or statutory, regarding the Platform and services.

This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will meet your requirements or expectations, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, or be error-free.

Specifically:

No Guarantee of Outcomes: Showbiz Promotions does not guarantee any specific outcomes from the use of the Platform or services purchased (e.g., we do not promise that using a promotion service will result in a certain number of fans or sales for you). Any success metrics mentioned by Promoters are illustrative and not guaranteed by us.
Operation and Availability: We do not warrant that the Platform will be available at any given time, secure, or free from errors, defects, viruses, or other harmful components. Scheduled maintenance, outages, or technical issues may make the Platform inaccessible at times. We will attempt to provide advance notice of significant downtime, but we are not liable for any disruption or data loss.
Accuracy of Information: While we strive to keep information on the Platform up-to-date, we cannot guarantee that every Listing description, user profile, or piece of content is accurate, complete, or reliable. Users are responsible for their content; we do not systematically verify every claim or statement made by users. You should use your judgment and, when necessary, seek additional information or clarification directly from the user.
Third-Party Inputs: Any statements or information provided by third parties (including other users, payment providers, or external sites) are not warranted by Showbiz Promotions. For example, we do not guarantee any statement a Promoter makes about their service (though they are bound by Terms to be truthful) nor any third-party approvals (like a playlist’s popularity or a radio station’s reach).

No Advice or Professional Consultation Warranty: Any information or advice (like marketing tips or industry knowledge) you obtain from the Platform or its users, whether written on our blog, in forums, or in private messages, is for general informational purposes and does not come with any warranty or guarantee of result. Use of any such advice is solely at your risk.

Exceptions: Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, warranties are excluded to the fullest extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, Showbiz Promotions and its affiliates, and their respective directors, officers, employees, agents, or partners, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Platform or any services obtained through the Platform.

This means:

We are not liable for losses that were not caused by our breach of these Terms.
We are not liable for any loss or damage that was not, at the time the contract between us came into effect, a reasonably foreseeable consequence of us breaching these Terms.
We are not liable for disputes or issues between users (Buyer and Promoter) beyond what is stated in our Disputes resolution commitment. Our liability is limited to facilitating refunds or payments as described, but we are not responsible for the actual performance of services by Promoters or actions of Buyers.

Specific scenarios where we assume no liability include, but are not limited to:

Service Issues: If a Promoter fails to deliver to your expectations, or a Buyer misuses your deliverables, any remedy you seek will be against the other user per these Terms, not against Showbiz Promotions. We facilitate communications and payments, but the content of the services is managed by users.
Unauthorized Access: We are not liable for damages or losses resulting from unauthorized access to or use of your account when we are not at fault (for example, if you fail to safeguard your login, or if someone hacks your email and resets your Platform password).
Data Loss: Any loss or damage to content that you upload or post on the Platform (for example, if a glitch deletes messages or a portfolio item) – while we do our best to maintain reliable backups and security, you should keep copies of any important information locally. Our liability for any data loss is limited.
Third-Party Activities: We are not liable for the actions or omissions of any third parties, such as payment processors, mail carriers, external sites, or others, even if integrated into our service. If a payment provider fails, our responsibility is limited to reasonable efforts to work with you and them to resolve the issue.
Aggregate Liability Cap: In any case, to the extent we are found liable, our total cumulative liability to you for any claims arising out of or related to the use of the Platform or these Terms will not exceed the greater of: (a) the total amount of fees actually paid by you to Showbiz Promotions in the 6 months prior to the event giving rise to the liability, or (b) USD $100 (or equivalent in local currency). This cap applies for any and all claims combined.

No Liability for Consequential Damages: We specifically disclaim any liability for any indirect or consequential losses or damages. For example, if you spent money on a promotion and did not get the results you hoped, we are not liable for the opportunity cost or any downstream impact on your business (like missed sales or a record deal that didn't happen). If a glitch on our site causes temporary inconvenience, we are not liable for your business losses due to that downtime.

User’s Liability: You may be held liable for losses incurred by Showbiz Promotions or others due to your breach of these Terms or misuse of the Platform. (See Indemnification below.)

Consumer Rights: Nothing in these Terms seeks to limit or exclude liability that cannot be limited or excluded by law. For instance, if Polish or EU consumer law provides certain guarantees, those remain in effect. We do not seek to exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation by us, or any other liability which cannot be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Showbiz Promotions, its parent company, affiliates, and their respective officers, directors, agents, partners, and employees (collectively, "the Indemnified Parties"), from and against any and all losses, liabilities, claims, demands, damages, expenses, or costs ("Claims"), including reasonable attorneys’ fees and court costs, arising out of or related to:

Your use of the Platform or Services: This includes any content you post, your interactions with other users, and any services you as a Promoter provide or as a Buyer receive. For example, if you infringe someone’s copyright by posting it on our Platform and we get sued, you will indemnify us. If you, as a Promoter, make false claims in your service and a Buyer or third party takes legal action, you will indemnify us for any involvement we have.
Your breach of these Terms: If you violate any provision of this agreement (or any policies it incorporates) and that causes us harm or expense, you must cover those losses.
Your violation of any law or third-party rights: For instance, if you’re a Buyer and you provide a Promoter with material that is defamatory or infringing, and they get sued for using it as part of delivering your order, both you and possibly us could face claims. You would indemnify us in such scenario. Likewise, if a Promoter uses unlicensed content in a delivery and a third-party sues Showbiz Promotions, the Promoter must indemnify us.

Cooperation: We will promptly notify you of any such Claim and provide (at your expense) reasonable cooperation in its defense. You shall have the right to assume and direct the defense of the Claim with counsel reasonably acceptable to us; however, we reserve the right to participate in the defense at our own expense and to choose our own counsel if we see the need. You may not settle any Claim in a manner that admits fault or liability on behalf of Showbiz Promotions or imposes obligations on Showbiz Promotions without our prior written consent.

Continued Obligations: These indemnification obligations survive any termination of your account or of these Terms. This means even if you leave the Platform, you could still be responsible for costs related to your use when you were active.

16. Governing Law and Dispute Resolution

16.1 Governing Law: These Terms and any disputes arising out of or related to them or the use of the Platform or services provided through the Platform shall be governed in all respects by the laws of Poland, without regard to its conflict of law provisions. However, if you are a consumer located in the European Union, you may also be entitled to the protection of the mandatory consumer protection provisions of your country of residence.

16.2 Jurisdiction: You agree that any claim or dispute you may have against Showbiz Promotions must be resolved by a competent court located in Poland, unless otherwise agreed by the parties or required by applicable law (for instance, certain consumer protection laws might allow you to file in your home jurisdiction). Both you and Showbiz Promotions consent to the personal jurisdiction of such courts.

16.3 Alternative Dispute Resolution: Before pursuing legal action, we strongly encourage users to first contact our Customer Support to attempt to resolve the issue amicably. We may be able to facilitate a resolution or offer an alternative like mediation. If a dispute cannot be resolved through Customer Support, and depending on your jurisdiction, you might have the option to use an Alternative Dispute Resolution (ADR) entity or an Online Dispute Resolution (ODR) platform (for example, the EU’s ODR platform for consumer disputes) to handle the disagreement outside of court.

16.4 Injunctive Relief: Notwithstanding the above, Showbiz Promotions may seek injunctive or other equitable relief in any court of competent jurisdiction, if necessary, to prevent unauthorized use of the Platform or violation of intellectual property rights, confidential information, or other serious breaches of these Terms that could cause irreparable harm and would not be adequately compensated by monetary damages.

16.5 Time Limit: To the extent permitted by law, any claim or cause of action arising out of or related to your use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred. (This does not apply to claims of intellectual property infringement or statutory claims which have legally mandated different limitation periods.)

17. Miscellaneous Provisions

17.1 Modification of Terms: Showbiz Promotions reserves the right to modify or update these Terms at any time. If we make material changes, we will notify users via email or by posting a notice on the Platform. The updated Terms will be indicated by an updated "Last Updated" date at the top. Continued use of the Platform after changes become effective constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you should stop using the Platform and may close your account.

17.2 Entire Agreement: These Terms (including any documents incorporated by reference, such as the Privacy Policy and any guidelines or policy documents on the Platform) constitute the entire agreement between you and Showbiz Promotions regarding the use of our services. They supersede all prior understandings or agreements (whether oral or written) regarding the same subject matter. Any additional or different terms proposed by you (for example, in an email or in negotiation) are rejected unless expressly agreed to in writing by an authorized representative of Showbiz Promotions.

17.3 No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of that term or any other term. To be effective, any waiver of any provision of these Terms must be made in writing and signed by Showbiz Promotions.

17.4 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be eliminated or limited to the minimum extent such that the remainder of the Terms will continue in full force and effect. In other words, the invalid part will be severed, and the rest of the agreement remains valid and enforceable.

17.5 Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Showbiz Promotions may freely assign or transfer these Terms (in whole or in part) as part of a merger, acquisition, sale of assets, or by operation of law, or otherwise. These Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.

17.6 Relationship of Parties: Nothing in these Terms shall be construed as making either party the partner, joint venturer, agent, legal representative, employer, or employee of the other. Promoters are independent contractors and are not employees of Showbiz Promotions. Showbiz Promotions does not direct or control the work of Promoters or guarantee any results; the Platform merely facilitates contracts between users.

17.7 Communications and Notices: You agree that Showbiz Promotions can communicate with you electronically. We may send you official notices or communications (including changes to Terms) via the email address associated with your account or via the Platform messaging/notification system. It is your responsibility to keep your email updated and to check the Platform for announcements. Notices shall be considered received 24 hours after they are sent (unless we receive an error that the email did not deliver). If you need to give legal notice to us, you must do so in writing via our registered business address (available on our website) or as otherwise directed.

17.8 No Third-Party Beneficiaries: These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties (Showbiz Promotions and the user). No third-party shall have the right to enforce any of the provisions of these Terms, except as expressly stated (for example, indemnified parties under the Indemnification clause).

17.9 Force Majeure: Showbiz Promotions shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, pandemic, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials. In such events, we will do our best to maintain service, but some functions may be disrupted until the situation is resolved.

17.10 Language: These Terms may be presented in multiple languages for convenience. The English version (or the official language of the jurisdiction, if specified) of these Terms shall prevail in case of any conflicts or ambiguities with translated versions.

By using Showbiz Promotions, you acknowledge that you have read these Terms and agree to abide by them. Thank you for being part of Showbiz Promotions. We are excited to help you connect and succeed in your entertainment promotion endeavors. If you have any questions or need clarifications regarding these Terms, please contact our support team before proceeding with using the Platform.

Welcome to the community, and good luck with your promotions!